Support & help
Find My Maid connects households with independent home helpers. We provide the app and discovery — we do not employ helpers or run payroll for domestic work. For what the product does and why, see Why this app matters.
Contact us
Email: support@findmymaid.app
We aim to respond within a few business days. For the fastest help, mention your device (iOS/Android), app version, and whether you sign in as a family or helper.
You can also use our short Contact page.
Sign-in & account
- We use mobile number + SMS verification (one-time code). Ensure your phone can receive SMS and that you typed the correct country format.
- If codes fail repeatedly, check network signal, request a new code, and confirm your operator is not blocking short messages.
- Deleting the app does not always delete your cloud profile if you use server sync — ask us for account deletion if needed (see Privacy).
Billing, subscriptions & receipts
In-app purchases are processed by Apple and/or Google. For payment history, refunds, cancellation, and renewal settings, use:
- iOS: Settings → Apple ID → Subscriptions — or report a problem via Apple’s purchase history.
- Android: Play Store → profile → Payments & subscriptions.
Prices and free limits are summarised on Plans & pricing.
Privacy & data rights
Read the full Privacy Policy. To request access, correction, or deletion, email us from the address linked to your account and describe your request. We may verify identity before processing.
Safety & disputes offline
Agreements, wages, and working conditions are between families and helpers outside the app. For emergencies, contact local authorities. We may suspend accounts that violate our Terms.